Refund policy

Consumers in the UK and EU normally have 14 days to cancel a purchase of digital services. That right is lost once the service has been fully performed with your agreement. By running an analysis you ask us to begin immediately and accept that you lose the right to cancel for the credits you have used.

Unused credits stay refundable for 30 days from the date of purchase. That is our own guarantee and it is longer than the statutory right above — it applies to credits you have not spent even once that right has been used up. Email info@oneh3ro.com and we will refund the unused balance of that purchase to the original payment method. Beyond 30 days we are not obliged to refund unused credits, but ask — we would rather have a fair reputation than a strict policy.

What happens to your balance. Refunding a purchase removes the credits that purchase granted. We do this when the refund is confirmed, not when it is requested — if a refund is declined, your credits are untouched. A partial refund removes a matching proportion of the credits, not all of them. Your balance never goes below zero: if you have already spent more than the refunded amount, it simply reaches zero and stops there.

Reports you have already generated stay in your account and remain yours to keep, download and use. A refund returns your money; it does not withdraw work already delivered.

Benefits tied to a pack end when that purchase is refunded in full. If you bought Agency, Network or Enterprise and are refunded in full, the custom render entitlement that came with it no longer applies. A partial refund does not affect it.

A chargeback is treated the same way as a refund. If you think something has gone wrong, email info@oneh3ro.com first — we would rather fix it than dispute it.

None of this affects your statutory rights if the service is faulty or not as described.

Email info@oneh3ro.com from the address on your account and say which purchase you mean. There is no form and no deadline to catch beyond the 30 days above. We answer refund requests before anything else in the inbox.

Refunds are issued by Paddle.com Market Ltd, who are the merchant of record for every purchase — they are the seller named on your receipt and card statement, and the refund returns to the card or account you paid with. You can also contact Paddle directly using the order reference on your receipt.

This page reproduces the refund section of our terms of service, which is the full agreement between you and HEROSTATUS LTD and covers everything else — what the service is, how credits work, and what happens if something goes wrong. How we handle your data is set out in the privacy policy.