Terms of service

These terms are between you and HEROSTATUS LTD, company number 17431895, registered at 66 Paul Street, London, England, EC2A 4NA, United Kingdom, trading as ONEH3RO. Using the service means you accept them. Questions go to info@oneh3ro.com.

Support is by email: info@oneh3ro.com. Write from the address on your account where you can, so we can find your reports without asking you for details you have already given us.

We answer every email, usually within one working day. Refunds and anything to do with a payment go to the front of the queue. There is no phone line — we are a small team, and an unanswered number would be worse than telling you plainly that email is how to reach us.

ONEH3RO analyses product listing images and returns a written report scoring them across nine categories with specific suggested changes. Reports are generated by an AI model without human review — see how the AI works for what that means in practice and where the output should not be relied on.

We are independent and not affiliated with, endorsed by or connected to Amazon.com, Inc. or its affiliates. We cannot see your listing or your sales data, and we do not guarantee any commercial outcome, ranking, acceptance of a listing, or increase in sales.

You need an account to run an analysis. Keep your sign-in secure and tell us promptly if you think someone else has access. You must be 18 or over and using the service for business purposes or your own products.

The service is prepaid. You buy credits in one-off purchases — there is no subscription, no recurring charge and nothing to cancel. A single-image audit costs one credit, a deep audit two, and a five-way comparison three. Prices are shown before you pay and are inclusive of any tax shown at checkout.

Payments are handled by Paddle.com Market Ltd, who act as our reseller and merchant of record. That means Paddle is the seller of the credits shown on your receipt and card statement, and Paddle — not ONEH3RO — is responsible for calculating, collecting and remitting any sales tax or VAT due on the purchase.

Credits do not expire. If a run fails, the credits for it are returned automatically — credits are only spent on a report that completes. If you are ever charged for a report you did not receive, tell us and we will put it right.

Where you have run out mid-job, we may offer a top-up at a higher price per credit than the standard packs. The price and the difference are shown before you pay.

Consumers in the UK and EU normally have 14 days to cancel a purchase of digital services. That right is lost once the service has been fully performed with your agreement. By running an analysis you ask us to begin immediately and accept that you lose the right to cancel for the credits you have used.

Unused credits stay refundable for 30 days from the date of purchase. That is our own guarantee and it is longer than the statutory right above — it applies to credits you have not spent even once that right has been used up. Email info@oneh3ro.com and we will refund the unused balance of that purchase to the original payment method. Beyond 30 days we are not obliged to refund unused credits, but ask — we would rather have a fair reputation than a strict policy.

What happens to your balance. Refunding a purchase removes the credits that purchase granted. We do this when the refund is confirmed, not when it is requested — if a refund is declined, your credits are untouched. A partial refund removes a matching proportion of the credits, not all of them. Your balance never goes below zero: if you have already spent more than the refunded amount, it simply reaches zero and stops there.

Reports you have already generated stay in your account and remain yours to keep, download and use. A refund returns your money; it does not withdraw work already delivered.

Benefits tied to a pack end when that purchase is refunded in full. If you bought Agency, Network or Enterprise and are refunded in full, the custom render entitlement that came with it no longer applies. A partial refund does not affect it.

A chargeback is treated the same way as a refund. If you think something has gone wrong, email info@oneh3ro.com first — we would rather fix it than dispute it.

None of this affects your statutory rights if the service is faulty or not as described.

You keep every right in the images you upload. You grant us only the licence we need to run the service: to store your image, produce a downscaled copy, send that copy to our AI provider for analysis, and show you the result. Nothing more. We do not use your images to train models, to market the service, or for any other purpose.

You confirm you own or are licensed to use what you upload, and that it does not infringe anyone's rights or break the law. Do not upload other people's artwork you have no right to, or anything unlawful.

The site, the rubric, the wording of the reports and the software behind them are ours. The report we generate for your image is yours to use however you like — publish it, send it to a client, act on it, ignore it. You may not resell access to the service itself or attempt to rebuild it from its output.

Do not attempt to break, overload or circumvent the service, scrape it, use it to process unlawful material, or resell access without our agreement. We may suspend an account doing any of those, and will refund unused credits if we do so and you were acting in good faith.

We aim to keep the service running but do not promise it will be uninterrupted or error-free. We may change or withdraw features. If we discontinue the service entirely, we will give reasonable notice and refund unused credits.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — including a consumer's statutory rights.

Subject to that, we are not liable for lost profits, lost sales, lost data, wasted expenditure such as print or packaging runs, or indirect losses. Our total liability for any claim is limited to the amount you paid us in the twelve months before it arose. The reports are advisory: the decision to change artwork, print it or publish it is yours.

You can stop using the service and delete your account at any time. Deleting the account removes your reports and stored images, as described in the privacy policy.

These terms are governed by the law of England and Wales, and its courts have jurisdiction. If you are a consumer, you keep the protection of the mandatory laws of the country you live in.

We may update these terms. The date at the top shows when. If a change materially affects credits you have already bought, we will email you first.